Customers will begin to make demands about your stores. If you don't want to risk losing customers, make sure you pay attention to what they are saying.
You can monitor Customer Satisfaction in the BizMan App on the Insights page of your BizPhone. Keep in mind that it might take a few days for the customers to adjust to your changes.
Customer Service
This is a measurement of how well your employees are taking care of the customers. Employees with higher skill and satisfaction provide a better experience for the customer.
Use your MyEmployees App to train your employees and see their demands.
Pricing
If you alter your prices, you can monitor the customers' reaction here.
The highest acceptable price depends on which district you're in, the current lowest price in the district, and your employee's skill and satisfaction levels.
Interior
- Interior Design: Customers like a store with nice wall and floor designs. Use the Interior Design mode in your store to improve it
- Music: Customers enjoy listening to music while they shop. There are several Music Options for you to play music
- Trash: If the customers have garbage they need somewhere to throw it away! Place a Trash Bin in your store to solve this problem.
- Seating: If customers have food to eat, they'll want a place to sit down. Place enough Restaurant Booth or Dining Table to provide them seating.
- Uniforms: Set employee uniforms in each business in the Settings page of your BizMan app on your BizPhone
- Bathrooms Add toilets and sinks to each business to satisfy any Bathroom needs.
Cleanliness
The more customers and employees you have moving around the store, the dirtier it will get.
Use a Cleaning Station to clean or assign a cleaning employee.